If you are thinking of buying an Icos Ilma now, please check! The number of defect items not covered by warranty has increased for Icos, which have been experiencing a series of problems.

Good evening,Heated cigarette blogger Genki (@MOQLOG_JP)It is.

I've been spending a lot less time blogging lately due to the resumption of Monhan 4 and the discovery of JOJO (sweat).

This is not good! But I can't quit either...games and cartoons are scary.

Now to the main issue,Today we have a recent "serious"I'm starting to think it's a problem.IQOS ILUMAのdefectI will share about.

I just got it! GUTTEM!

If you are a prospective buyer or user of Icosilma, please check it out.

Manufacturer's Warranty for the Icos Ilma Series

For products purchased in Japan, we will replace free of charge, within the warranty period, any IQOS product that fails due to a defect in parts or assembly caused by the customer's use of the IQOS product in accordance with the user guide.

https://jp.iqos.com/support/

This isIQOSnot just ... (but also ..)Ploomand ... andgloBut in the same way,assuranceIf the product fails naturally within the period, we will replace it with a new one free of charge! The one that says.

This is a generous after-sales service that extends the warranty period from 6 to 12 months as long as you register as a member, and will respond even in the case of self-inflicted damage (i.e., dropped, etc.).

Heated tobacco devices, such as the Icos Ilma, are small but precision machines, so it is inevitable that they will break or malfunction.

So, let's sign up for membership every so often in the blog so far! And, we have been trying to educate you on the importance of the membership registration! I have been trying to educate you on this.

However, this time around, things are getting a little "strange" with the Aicos Ilma..

What is a breakdown?

Failure means that the normal functioning of things is impaired.

https://ja.wikipedia.org/wiki/故障

If we were to replace this with icos ilma,Various originally installed functions do not work properly.I know, right?

The basic functions of the Icos Illumai include heating, charging (holder and charger), LED lighting, and vibrating, but the Icos Illumai has a variety of other functions.

auto start
Function to start heating by simply inserting a cigarette stick without pressing any buttons

Smart gesture: Lift-up
A function that indicates the number of remaining uses with a light when the holder is tilted toward you when not in use

Smart gesture: double tap
A function that vibrates to tell you the remaining usage time when the holder is tapped twice during use.

The same thing can be done with the buttons, but these are the original "built-in functions" as described on the official website..

Not covered under warranty because it's a feature that's fine without it.

Is this really allowed to happen?

Here is another quote from the support page of the official website, with the following note about the features introduced earlier.

The loss of the "auto-start" and "double-tap" functions does not affect the performance of the product itself, so please continue to use the same product (not covered by warranty).

https://jp.iqos.com/support/iluma-prime

The performance of the product itself, i.e., if you press the button, it can heat up, so it doesn't matter, right? That's what I mean..

That's just for example... a touchscreen-enabled mobile notebook doesn't respond to touch, but you can control it with a mouse, so it doesn't matter! That's why it's not covered by warranty! What do you think?

More defects appear to have been added that are not covered under warranty.

The reason I decided to write this article today is this,It's just a "strange story", but it seems that the number of items not covered by this warranty has increased even more!.

The glitch is that,Vibration malfunction..

This is from a reader who told us that the vibrate at the end of heating stopped working, resetting and firmware updates didn't help, and even having it replaced didn't help... so he contacted the customer center again.

Then Nantes!Vibration malfunctions, regardless of timing, are no longer eligible for replacement.They said.

Is there such a thing as a joke story?

Supplemental information about vibration defects

I received additional information from a reader at a later date,As for this vibration problem, they have confirmed the problem with the current firmware!.

Therefore, we will update the software in October and it will be resolved there. The company will update the system in October and the problem will be resolved there.

But even if the update eliminates the problem,If the vibration malfunction case is not covered by the warranty, it's not a fundamental solution..

I will get confirmation on this early next week and add a note, but at least we are getting a lot of similar inquiries, which is why this is happening.

I am sorry, but if this is the case, it is very hard to believe that they are being sincere to their users.

The sales page doesn't mention these glitches.

Well, of course it is,There is no mention on the product purchase page that these defects are not covered by the warranty!.

There are links to a support page and a Q&A page, but to be clear, no one looks at those before purchasing, and probably no explanation is given when purchasing at an IQOS store.

In fact, I bought mine at the store, and there was no such explanation.

Incidentally, the kind of manual included in the starter kit indicated that autostart and double-tap failures are not covered under warranty.

They knew there would be a glitch before they sold it...they were sure of it..

Icosilmah has become tasty and convenient ... but ...

I have recently quit using the duo and mainly use icos ilma.

It tastes great enough without the blades, and the fact that it no longer requires cleaning is really great.

But it's not a ¥1,000 or ¥2,000 device, so why not just use it? I don't understand the attitude of "It's OK because it's usable!

We buy the IQOS brand not for the product, but for the service and story, so I just hope they don't do anything to disappoint their users!.

As a user, I look forward to future correspondence.

postscript

Making electronic devices is much harder than you might imagine.

I have also experienced firsthand how hard it is to start learning programming, although only in the sourroundings.

However, it goes without saying that as long as we are selling our products to the world, we have to make sure that we are making the right products, no matter how hard it may be.

If the level of warranty coverage could be assumed, they should have built it up a bit more before selling it....................

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