Summary of IQOS warranty period and coverage, with a generous warranty if you register your IQOS device!

2026-10-1 price revision: list by brand and annual cost difference

Good evening,Heated cigarette blogger Genki (@MOQLOG_JP)I am....suddenly, my My Cos (My Icos) has broken down.

Icos users, have you registered your own Icos products on the official Icos website?

Registering your product not only gives you a generous warranty, but also offers a variety of other benefits.

In this article, we will explain the benefits of device registration as well as the process of product registration for your Icos, and we hope that you will use this article as a reference while registering your Icos.

Icos Warranty Period (Product Warranty)

Because Icos are electrical appliances and use lithium batteries, they can go bad after six months to a year.

Since defects inevitably occur in daily use, the warranty period is an important factor.

The warranty period and contents of the warranty for Icos vary depending on whether the product is registered or not, so please refer to the following explanations of two patterns: with and without product registration.

Please refer to the table below for devices and peripherals covered by the product warranty. Devices covered by the product warranty are the same regardless of product registration.

Product	Warranty coverage
IQOS Irma Prime	IQOS Irma Holder IQOS Irma Prime Pocket Charger Genuine power adapter Genuine charging cable
IQOS Irma	IQOS Irma Holder IQOS Irma Pocket Charger Genuine power adapter Genuine charging cable
IQOS Irma One	IQOS ILMA ONE body Genuine power adapter Genuine charging cable
IQOS 3 Duo / IQOS 3	IQOS3 Duo Holder IQOS3 Pocket Charger Genuine power adapter Genuine charging cable
IQOS 3 Multi	IQOS3 Multi Genuine power adapter Genuine charging cable
IQOS 2.4 Plus	IQOS Holder IQOS Pocket Charger Genuine power adapter Genuine charging cable

Product Warranty for regular IQOS purchases

First, we will explain the product warranty for normal purchases.

Regular purchases are those made through authorized channels, including convenience stores, iCos stores, iCos online stores, and other distributors.

If the product is purchased through an authorized channel, it is covered by a manufacturer's warranty for a certain period of time from the date of purchase, as is the case with electrical appliances, and this is the basis of the warranty.

Warranty period for Icos product warranty for normal purchases

Duration of warranty for regular Icos purchases:6 months from the date of purchase of the IQOS

Basically, the warranty period is calculated from the date of purchase, so even if the product is stored without being used after purchase, the warranty period will end in 6 months, regardless of whether it is used or not.

Malfunctions often occur in the early stages of use, so even if you purchase the product as a spare, be sure to check its operation.

Warranty coverage for Icos product warranty for normal purchases

Warranty for regular Icos purchases:Up to one free replacement with a new one in case of natural failure

Natural failure is defined as a failure (malfunction) that occurs even though the product has not been dropped or submerged in water and is being used correctly according to the user guide.

Please note that if any of the above problems occur due to the product being dropped or submerged in water, it will be treated as self-inflicted damage and will not be covered under the warranty.

Also, you can tell if it has been dropped or damaged by examining the inside, so you should not lie and replace it.

Product Warranty at the time of IQOS device registration (product registration)

Next, we will explain the duration and content of the warranty when the device is registered.

Device registration is the process of registering IQOS in order to link IQOS to your account after registering as a member on the official IQOS website.

This may sound like a lot of work, but there are many advantages to registering devices, such as extended warranty periods and better warranty coverage.

Warranty period for device-registered Icos product warranty

Duration of warranty for registered IQOS products:The day I purchased IQOS12 months

The warranty period was 6 months at the time of purchase, but can be extended to 12 months by registering the product.

Since the life of the battery is approximately one year, as long as the product is registered, it is guaranteed until it is replaced, which means that even if it goes bad, there is no need to replace it for one year.

Warranty coverage for device-registered Icos product warranty

Warranty for regular Icos purchases:Up to one free replacement with a new one, including self-inflicted damage

The biggest advantage of registering your device is that here, even if it is a self-loss, they will exchange it for a new one with free shipping one time.

Few electrical appliances are warranted to self-damage, and the coverage is quite generous.

There are also great benefits to registering, such as the ability to extend your one-time product warranty up to three times by increasing your membership rank!
*The warranty does not apply only to lost items, so be sure not to lose them.

Register your product after purchasing IQOS Irma!

Registering your product comes with other exciting benefits in addition to the extended warranty period and warranty coverage mentioned earlier.

List of advantages of registering your product

(1) Extension of warranty period

The normal 6-month warranty is extended to 1 year.

(2) Expansion of guarantees

Even if the product is self-inflicted, such as being dropped or accidentally broken while being cared for, it will be replaced free of charge on the first occasion, with no shipping charges.

(3) New delivery within 24 hours

If a malfunction is diagnosed, a new product will be delivered free of charge within 24 hours before the defective product is returned.

Overseas Assistance Service

Even in the event of a breakdown or self-inflicted damage overseas, the company provides 24-hour Japanese-language support and will deliver a new one to the designated location.

5) Point Campaign

You will be able to enter the campaign to win prizes.

⑥Pre-sale of limited products

Pre-sales are sometimes held exclusively for members, such as when limited color Icos are released.

(7) Lounge access at the official Icos store

You can use the lounge of an Icos store with a lounge attached.

Not only will you receive this extensive service by simply registering your product, but you will also receive discount coupons and further benefits as you move up the ranks.

As a precision instrument, it is inevitable that it will malfunction, and since it is used so heavily every day, there is always the possibility that it will be dropped.

As long as you register your products properly, they will provide you with more support than consumer electronics manufacturers, so please be sure to register your products when you buy a new device.

Problems not covered by IQOS warranty

I'm talking only about the Icos Ilma and Ilma Prime, but there are some problems that are not covered by the warranty.

It is the new "auto-start" and "smart gesture" features on the Icos Ilma and Icos Ilma Prime.

Even if these functions malfunction and are no longer usable, you can still use the icos without any problems by using the buttons, and you will not be able to have them replaced.

The loss of the "auto-start" and "double-tap" functions does not affect the performance of the product itself, so please continue to use the product.(Not covered by warranty)

https://jp.iqos.com/support/iluma-prime

Icos How to exchange products under warranty

There are three ways to exchange products.

All methods are easy, so it is best to use the method that suits you best.

Now, please refer to the explanations one by one.

How to exchange IQOS warranty ① Call Customer Center

The telephone is the best choice for a quick response, as you will be connected directly to an operator after the automated voice prompts.

I used to have a bad image of the Icos customer center, such as being disconnected and inflexible, but now they have improved a lot and provide stress-free service.

There is also a call-back service, where you can contact us through the chat on the IQOS support page to inform us of the problem, and we will call you back if the problem is not resolved by the automated response.

This is recommended for those who are not in a hurry or want to get answers on the call.

IQOS Warranty Replacement Method (2) Request a replacement via chat

Entering a malfunction (flashing red light, no power, etc.) in the input field will be recognized as a malfunction inquiry and questions about the device's status will begin.

When the questions are answered, the symptoms are determined and addressed.

It sounds convenient, but it is faster to call or email from the beginning, because there are some things that cannot be communicated well in a chat room.

The process of diagnosing a malfunction via chat on the IQOS support page

Depending on the nature of your initial inquiry, you may not be able to switch to chat immediately and will need to answer questions.

The questions are mainly about the red light, but they ask about the status of the two LEDs on the charger and the LED on the holder.

IQOS Warranty Replacement Method 3) Exchange Request by Email

The process of inquiring by e-mail from the official website is the same as the process of using the chat introduced earlier, only the contact point for inquiries is different.

It has the advantage of being easier to describe details than chat, but since timely communication is not possible, symptoms and other information must be well described in the e-mail.

When sending an email, it is helpful to include the registration status, device model number, symptoms, and device diagnostic results.

The process of sending an email to IQOS Customer Center with the details of the malfunction

If you want to skip the troublesome work, try sending an e-mail to the e-mail address below, describing the failure.

They will reply and give us a direction for the future.

IQOS Limited Edition Replacement Flow

Essentially, the process in the event of a malfunction or failure is to diagnose the device online, then call or email.

However, please note that limited edition models such as limited colors, motor editions, and NIGO models do not support device diagnostics and require immediate contact with the Customer Center.

However, the details of the inquiry by phone or e-mail are the same, so it may be a good idea to summarize the model number and symptoms in advance.

How to register your Icos product

There are three ways to register your Icos product.

All methods are easy, so use the method that suits you best to register your product.

Now, please refer to the explanation of how to register one by one.

How to register your product on the official Icos website

There are no special precautions regarding Icos device registration.

Just remember where you can register and you will be fine, so please take a quick look.

Product registration through the official Icos LINE account

If you have already created an Icos account and have already "added friends" to the official LINE account,You can also register Icos products through the official LINE account.

The process of registration is the same, but LINE may be easier because it proceeds in the form of questions.

Icos LINE Official Account Add Friend

Register your Icos product through the official Icos LINE account

Register your product through the iCos Customer Center

You can also call IQOS Customer Center to register your product.

However, in some cases, you may be asked to provide proof of purchase such as a receipt, so be sure to have the receipt as well as the Icos unit ready when you contact them for registration.

You can also register from the IQOS app, but with a phone call, the product is registered directly at the phone number, so it is reflected quickly.

Cases where IQOS cannot be registered

Product registration not availableThis would mean that the IcosProduct RegistrationThe following message is displayed at times.

It's a common story, but if you buy from Yahoo! Shopping, Rakuten Market or Mercari (resale products) like I do, there is a high probability that you will not be able to register your product because it is "product registered".

Note that the same risk applies even if the product page says "Product Registration Not Registered".

The reason for this is that even if the reseller thinks the product is unregistered, if the buyer purchases it from an official website or store, the product is registered at the time of purchase, even if it is unopened.

Please note that all resale products outside of the authorized channels are at risk for this kind of risk, and there is no warranty when the product cannot be registered.

How to deregister your IQOS product

It is actually quite easy to deregister your product by simply calling the customer center and providing them with the product number of the Icos you wish to change your registration.

Give it as a gift to your friend! You can remember this method for times such as

However, it is not possible to deregister resale items, as the "registered person" must call to deregister the Icos.

I bought a resale item and someone else has registered it, so I want you to delete my registration information and register it for me! You can't ask for registration information to be deleted and registered to yourself.

Summary of Icos Warranty Duration and Contents

Today, I hope you found this explanation of the Icos warranty period and its contents helpful.

Icos are electrical devices, so defects and other problems will inevitably occur with daily use.

Registering your product offers a variety of benefits, including an extended warranty period, so don't forget to do so if you haven't done so already.

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