How to Check When You Want to Unregister an IQOS Device | Official Support and Key Points

2026-10-1 price revision: list by brand and annual cost difference

Good evening,Heated cigarette blogger Genki (@MOQLOG_JP)It is.

There may not be much demand for it,Unregister your Icos productDon't you have times when you want to do that?

This article will explain how to deregister an already registered Icos device, and we hope that those interested will read this article to the end.

We have also heard about the possible disadvantages of deregistering a product, as well as the advantages of deregistering it.

What is Icos product registration (device registration)?

IQOSfor eachdeviceone by oneProduct No.is assigned, and it isIQOS Official Websitein one's ownaccountにRegistrationThe work to be done isIcos Product RegistrationIt is.

No need to go through the hassle of registering by simply scanning a QR code,Registration is one of the first things you should do when you buy an Icos because it extends the warranty period and makes the warranty coverage more generous.

So basically, it is important to register, although there are infinitely fewer cases in which you would want to cancel,In some cases, it's better to release it if you're a person under certain circumstances.

This article will explain such case by case, so please take a look at it.

How to Register Icos Products and Benefits

Flow of inquiring about deregistration at the time of publication

First, we will explain how to deregister an ICOS product.

It is not that difficult, but there are a few things to keep in mind, so please read them as well.

Below is the consultation content introduced when this article was published on 2023-6-18. Photos and screens of the older ILUMA / PRIME / ONE models are preserved, but this is not treated as a universal procedure for all current models.

Phone consultation flow introduced in the article at the time

Precautions introduced in the article at the time (current terms require verification)

Please note that you cannot cancel the registration of an already registered Icos, for example, online.

Also,You must be the person whose Icos are registered to unlock it.So, this is also important to note.

Incidentally, when you call and tell them you want to cancel, they may ask you why you want to cancel.

Where the Icos product number is written and what to do if you can't see it.

To deregister your IQOS, you will still need to provide the product code of the device you wish to deregister.

Please refer to the photos below for a description of each device.

Location of the product code for Icos Irma

Where to find the product code for Icos Irma Prime

Where to find the product code for the Icos Irma One

When the product code is not visible

If you don't see your product code, log in to the official Icos website,You can view a list of registered Icos from My Account.

At the time of publication, the article introduced a method of consulting support with the registration period, model, and color when the serial number was unreadable. For current identity verification and required details, please follow the instructions of official support.

The location of the product number and screen display vary by model. The photos are records of the actual devices at the time of publication. You cannot determine whether a device can or cannot be unregistered based solely on these photos when the number is unknown.

For "already registered" messages, transfers, or re-registration, explain your situation to support

Even if "already registered" is displayed or a device was given to you by an acquaintance, this page alone cannot determine whether deregistration or warranty transfer is possible. Organize the purchase and registration history and consult official support; do not submit another person's personal information or an unverified purchase date on their behalf.

We have withdrawn the statement from the older version that "you can unregister by giving any plausible reason." We have also withdrawn the assertion that "a product unregistered without a transfer recipient can never be registered by anyone again," as we cannot verify a current official basis for it.

You cannot judge all items to be resold goods based solely on the online marketplace name

The older version uniformly described products on Rakuten Ichiba, Amazon, and Yahoo! Shopping as resold items, and we correct this explanation.The manufacturer's announcement dated 2026-9-29lists official stores on Rakuten Ichiba and Yahoo! Shopping. You cannot determine the seller or registration status from the marketplace name alone, nor does this article guarantee warranty or registration eligibility for individual items.

Distinguishing the author's records from that time and current device limit terms

The original article contains a record of the author unregistering 2 ILUMA PRIME units purchased at launch. We preserve this experience as a record, but it is not a condition that applies to all users or the current system.

The older explanations claiming "7 devices per 1 person," "limited editions are excluded," and "unregistering is the only way around the limit" could not be verified as current universal terms. Even if you need to organize your registered devices, do not treat this as a way to bypass rules—check the current status with official support.

Information to prepare before contacting support

Having the model name, any product code you can read on hand, whether it is currently registered, and your reason for wanting to unregister organized in advance makes it easier to explain your situation. Please do not post personal information or serial numbers from receipts or registration screens in public comments.

Where to check:Official IQOS Product Registration FAQ／/Profile Change & Account Cancellation FAQ. The official Customer Center is listed at 0120-190517, open 9:00 to 21:00. Please prioritize the official response at the time of your inquiry regarding eligibility, required days, and necessary information.

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