Official IQOS Store List | The 4 IQOS Stores and How They Differ from IQOS Shops & Corners

2026-10-1 price revision: list by brand and annual cost difference

The officially listed IQOS Stores are 4 locations: Ginza, Sapporo, Nagoya, and Shinsaibashi

On 2026/10/20, we verified the official IQOS store directory and individual store pages. Separate from these 4 stores, there are IQOS Shops and IQOS Corners inside electronics retailers and discount stores nationwide. The "8 stores nationwide" mentioned in the older section below is an archival record from 2023.

Current 4 IQOS Stores: Addresses and Official Details

Store & Official Details	Address
IQOS Flagship Ginza	Ginza 1-chome 8-14, Chuo-ku, Tokyo Ginza YOMIKO Bldg. 1F–2F
IQOS Store Sapporo	Kita 1-jo Nishi 3-chome 3, Chuo-ku, Sapporo-shi, Hokkaido Shikishima Kita-Ichijo Bldg. 1F & 2F
IQOS Store Nagoya	Sakae 3-4-6-saki, Naka-ku, Nagoya-shi, Aichi Inside Sakaechika Underground Mall
IQOS Store Shinsaibashi	2-2-3 Nishi-Shinsaibashi, Chuo-ku, Osaka-shi, Osaka

Store names and locations are based on theOfficial IQOS Store Directory. Please note the current listings: Ginza is "IQOS Flagship Ginza" and Nagoya is inside Sakaechika underground mall. Business hours, last reception times, and temporary closures can be checked on each store page. The verification date differs from the 2023 maps and photos preserved further below.

How Do IQOS Stores, IQOS Shops, and IQOS Corners Differ?

IQOS Shops and IQOS Corners are service counters inside major retail chains. The officialShop & Corner Directorylists counters inside Yamada Denki, Bic Camera, and Don Quijote stores, as well as home improvement centers. Not every branch of those chains has a counter.

Counter type	What to Check in Official Information
IQOS Store	Locations, business hours, and reception/reservation requirements for the 4 stores above
IQOS Shop / Corner	Participating branches and supported services by device model and part
Convenience Stores & Tobacco Shops	Product availability and store stock. Not a support counter like an IQOS Store

Official Shop & Corner guidelines note that firmware updates are not supported and after-sales service for limited-edition colors is not handled. Because holder and charger support also varies by counter, you cannot assume every location performs the same repairs. Please contact the store beforehand with your model name, part name, and issue.

In addition, official guidance states that trial smoking is not offered at IQOS Shops or Corners. Store lounges and member menus also have store-specific conditions. Rather than choosing a location by name alone, check theOfficial Service Guideto confirm whether the counter matches your purpose.

Verification Dates for Inventory, Reviews, and Visit Notes

Even if a store or product is listed on the official website, it does not guarantee that all flavors or colors are in stock. The visit notes and reviews below are preserved as historical materials from the original publication date; they do not mean the author visited each store in 2026/10.

Below Is the Archival 2023 Visit Article and Former Store Record

Original publication date: 2023/7/3. The old price table, the count of 8 stores, former store addresses, maps, business hours, services, and reviews reflect that point in time. For current visits, please check the 4 stores above and the official Shop & Corner directory.

I recently went to an IQOS store because my Icos broke down.

IQOS stores are only found in urban areas, but do you know where IQOS stores are located?

It may be hard to go there if you are not close by, but there are many advantages to going out of your way to go there.

In this article.IQOSThe mainstorealso be (formal, literary)IQOS Storeof course,IQOS Shopand ... andIQOS CornerWe will also explain about

Icos retailers

IQOS StoreI say,IQOSindicates object of desire, like, hate, etc.salesIn reality, however, there is much more to it than that.Serviceis offered, and I believe it is worth the trip, even if you have to go out of your way.

This article introduces the benefits and usage of IQOS stores, which are also the main IQOS retailers, as well as provides information on each retailer's store locations.

It would be a waste to go there just to buy Icos, so we hope you will find this information useful.

trade (brand) name	Price
IQOS ILUMA PRIME Icos Ilma Prime	9,980 yen (tax included)
IQOS ILUMA IQOS ILUMA	6,980 yen (tax included)
IQOS ILUMA ONE Icos Ilma One	3,980 yen (tax included)

List of Icos retailers

Stores selling Icos can be divided into three main categories.

First, we will explain what kind of stores we have and their features and differences.

IQOS Retailers IQOS Store

Excluding the online store, the 2023 article introduced 8 official IQOS Stores nationwide. Their defining feature is that they are directly operated flagship stores where you can buy everything—from flagship models like IQOS ILUMA PRIME that often run low on stock to IQOS ILUMA and IQOS ILUMA ONE.

There is also a wide range of accessories for directly managed stores, as well as café service, repairs, and other events.

For Icos fans, the time spent inside the store is more enjoyable than the time spent shopping, as they can actually experience the world of Icos Ilma firsthand.

IQOS retailers IQOS store, IQOS corner

There are only eight directly managed IQOS stores nationwide, though,IQOS stores or "outlets" called IQOS Corners are located throughout the country.

Although IQOS stores and IQOS corners are not directly managed stores, they offer services comparable to IQOS stores, selling not only IQOS Ilma units but also accessories and repairs.

While not as well stocked as an IQOS store, it is well stocked and is an important sales center for those who cannot get to one of the only eight IQOS stores.

What is an IQOS Shop?

IQOS sub-branch stores that are located in the Yamada Denki group; there are 31 nationwide.

What is IQOS Corner?

IQOS sub-branches operated by the Don Quijote group, with 57 stores nationwide.

Icos retailers Convenience stores, some tobacco retailers

convenience storeand ... andSome tobacco retailersevenIQOS ILUMAYou can buy the unit, but be aware that some stores sell it and some do not, and some colors are not available.

As for tobacco retailers, a surefire marker of a store that carriesIQOS StationYou should choose a restaurant that has a sign that reads "I'm sorry, I'm sorry.

The advantage is that you can buy something while you are buying something else, such as a terrier or a sentia, but you should consider the colors they carry and the small inventory.

trade (brand) name	IQOS Official Limited *Including online	Some tobacco retailers All stores including convenience stores
IQOS ILUMA PRIME Icos Ilma Prime	jade green bronztope	Obsidian black gold khaki
IQOS ILUMA IQOS ILUMA	sunset red pebble beige moss green	pebble gray Azure blue
IQOS ILUMA ONE Icos Ilma One	pebble gray pebble beige	sunset red Azure blue moss green

Icos retailers Rakuten, amazon

If you have looked at Rakuten and Amazon, you have probably seen icosilmers and other products for sale.

This is,It is important to first understand that all of the products are resale items, not for sale through the regular channels we have just described.

If you have Rakuten or Amazon points... I will not stop you, but I do not recommend resale products because they have the following risks.

6 Advantages of Buying at an IQOS Store

When I went to an IQOS store, the staff was very attentive to me, and that alone made me glad I came to an IQOS store.

Compared to the various brand stores, I have the impression that the staff is the most well-trained, and the service is always pleasant.

There are still many advantages to purchasing at an IQOS store, which we will introduce in turn.

Advantages (1) Learn firsthand about the world of Icos.

When you visit an IQOS store, you will of course see a wide array of products on display, but there are also many other attractions, such as the heating system and displays of past IQOS series products!

You can also talk with the staff and hear about various Aicos Ilma stories, so you can experience the world of Aicos Ilma firsthand.

This is a unique way to enjoy the official Icos store, and we hope you will not only buy the device you are looking for, but also enjoy talking with the staff!

Advantage 2: You can enjoy a moment of relaxation at the café attached to Icos.

Although only stores with cafes are available, IQOS stores have lounges exclusively for IQOS members, where you can smoke IQOS and drink services are also offered.

The number of drinks you can drink varies depending on your membership stage, but you can enjoy the marriage of coffee and drinks created by celebrities in the field with the flavors of Icos.

You can use the lounge without making a purchase, and it is so cozy that many people use it to take a break.
Ginza, Umeda, Fukuoka, Sapporo, Shinsaibashi, Hiroshima only

Advantage 3) You can try all flavors of Icos (Terrier, Scentia).

What is highly recommended is the tasting service, which allows you to try all flavors of Terrier, Sentia, etc.

If you want to buy other flavors but can't try them because you don't want them to be too bad for you... you can try the flavors before you buy, so you won't make any mistakes.

If you are interested in trying a new flavor, please visit your local IQOS store.

Advantage 4: You can choose from all accessories of Aicos Ilma while changing your clothes.

No wonder,The IQOS store has all the accessories, so you can take your device with you and actually dress it up as you choose.

You can see the accessories at the IQOS online store, but you cannot tell if the color looks different from the actual color or the texture of the material.

It is recommended for accessory lovers because you can actually see, touch, and even try on the accessories!

Advantage 5: Is something wrong with your IQOS? That's when the IQOS Store is the place to go.

If your IQOS is not working properly, or the holder sometimes malfunctions... please visit an IQOS store.

If you bring your Icos with you, they can clean them or send them in for repairs, etc. if they are not in good shape.

They can also update the firmware, so if you suspect that your Icos is malfunctioning, you should take it to an IQOS store!

Advantage ⑥Special services for Icos members only

The only one I know of is the door cover, but there are services available exclusively for Icos members, such as engraving a favorite word or other item on the door cover.

In the past, there was a service that allowed customers to create their own original cases, a delightful service that only an official Icos store can offer.

However, it is not always held, so it is recommended that you research the status and content of the service in advance.

About the Icos Rank Up System

By accumulating "Coins" that you receive when you register your pack code, your membership rank will change and the benefits you receive, such as free drink service, will change.

Benefit Items	silver	gold	platinum
Stage Acquisition Conditions	Product Registration	7,000 coins or more	13,000 coins or more
One-year warranty for peace of mind  (Benefits by IQOS Care Plus)	Fat.	Fat.	Fat.
Free replacement even if self-inflicted	Fat. Up to 1 time	Fat. Up to 3 times	Fat. Up to 3 times
24-hour customer support	Fat.	Fat.	Fat.
Replacement within 24 hours of product failure	Fat.	Fat.	Fat.
Overseas Assistance Services	Fat.	Fat.	Fat.
Member Benefit Discounts	10%	20%	30%
Drink service when visiting an IQOS store	one cup (of sake)	2 cups	3 cups
1,500 Accessory coupon		Fat.	Fat.
Preferential service when visiting an IQOS store		Fat.	Fat.
Coins Increase		10%	20%
Advancement of the latest IQOS products			Fat.
Further preferential services when visiting an IQOS store			Fat.

You can get Coins by presenting the My QR Code from the IQOSPHERE website to the staff at an IQOS store.

List of IQOS Stores as of 2023 (Archival Reference)

Please refer to the following list for details of the eight IQOS stores nationwide.

Please refer to the following list for a summary of the services offered as well as the address and phone number of each store.

Since we can only display 0.5 for each restaurant, we display ratings of 3.5 or less as 3, 3.7 as 3.5, 3.8 to 4.2 as 4, and 4.3 or more as 4.5.

IQOS Store Ginza (Tokyo, Japan) - Store Locations, Reviews and Ratings

The first floor is for sales, and the second floor is the main café, which serves alcohol and snacks after 6:00 p.m.

Reservations are a must because there are many people and without a reservation, you may have to wait for an hour.

IQOS Store GinzaReviews and Reputation (excerpts) of

word of mouth 5.0 ★★★★★
It can also be used as a smoking area! You can even have tea. There is a members-only lounge on the second floor. Here you can smoke IQOS and choose from a menu of coffee and other beverages. You can also get cigarettes to try out. You can also borrow IQOS units. It is a nice place with a luxurious atmosphere.

word of mouth 5.0 ★★★★★
The clerk who helped me today explained everything to me in a very friendly, easy to understand manner and with a wonderful smile. I was able to make a pleasant purchase. I was also able to get a good cup of coffee in the lounge where I went for the first time.

IQOS Store Sapporo (Hokkaido) - Store Locations, Reviews and Reputation

The Icos Store Sapporo is located 250 meters from Odori Station, about a 4-minute walk. Like the Ginza store, the first floor is for sales and the second floor is the main café.

I found many reviews on Google reviews of the Sapporo store about the excellent customer service of the staff, so if I have a chance to visit Sapporo, I would like to go there.

IQOS Store SapporoReviews and Reputation (excerpts) of

word of mouth 5.0 ★★★★★
I went there because I wanted a door cover for my iQOS. iQOS store only allows you to engrave your name on the door cover and create your own original cover. I have always ordered online, but being able to purchase at a physical store is appealing. The spaciousness and atmosphere of the store and the staff were very helpful and made my purchase a pleasant experience. I would like to buy a new iQOS here when I buy a new one.

word of mouth 5.0 ★★★★★
This is the first time I have been there since I moved here. I felt it was more relaxed and spacious than the previous place.
The store is very clean and the merchandise is easy to see. The staff was friendly and very nice. One of my purposes this time was to consult with them about my IQOS charging slowly and to see the new ILUMA model. I was also able to try the flavors I was interested in and was very satisfied.

IQOS Store Harajuku (Tokyo, Japan) Store Locations, Reviews and Ratings

The Icos Store Harajuku is located 240 meters from Harajuku Station, about a 2-minute walk. Harajuku is also a store with a lounge, so it can be used as a smoking area.

The number of floors you go to depends on the nature of your visit, so let them know the purpose of your visit at the beginning.

IQOS Store HarajukuReviews and Reputation (excerpts) of

word of mouth 5.0 ★★★★★
I went to update my ICOS3 DUO on my way to the hospital because there was no Icos store in my neighborhood. 1F, I was given a thorough temperature check, disinfection, appointment confirmation, and then taken to the 4th floor. 4F, I was served coffee while I was being updated. Everyone on the staff was courteous. I enjoyed our conversation. I was able to relax with an ICOS and an iced coffee while I waited. The woman who updated my multi cleaned it for me and even informed me of the warranty period before I even asked her about it. Thanks to her, I feel like my mulch is more comfortable to smoke after the maintenance. The grape juice they gave me was also very classy and I'm not sure when I'll drink it... This was my first time here, but I was very satisfied with the service I received from the staff, so I will continue to use them in the future.

word of mouth 4.0 ★★★★☆
It is located about 1 minute across the street from Harajuku Station on the JR Yamanote Line. When you go up to the 3rd floor, you will be asked when you purchased the cigarette and what brand you usually smoke. The restrooms are also on the 4th floor and there is freewifi. The staff is very helpful.

IQOS Store Nagoya (Aichi, Japan) Store Information, Reviews and Reputation

The Icos Store Nagoya is conveniently located 120 meters from Nagoya Station, about a 3-minute walk, but unfortunately there is no lounge, so you cannot use the café.

But don't worry, you can do the same things as in other stores, except of course for test smoking and using the café.

IQOS Store NagoyaReviews and Reputation (excerpts) of

word of mouth 5.0 ★★★★★
I get nervous every time because the female waitresses are all beautiful. I get even more nervous because the beautiful women are so friendly and helpful.　And I can't imagine buying anywhere else.

word of mouth 5.0 ★★★★★
I went to the store after making an appointment via the web to consider purchasing and trying out IQOS. On the day of the appointment, I was a few minutes late and panicked, but they said, "No problem! I was a few minutes late for my appointment on the day of the visit, but they assured me that it would be all right. The female staff who helped me was very attentive and explained everything in a way that was easy to understand. (Of course, I bought IQOS.) You can also buy IQOS sticks at convenience stores, but I would like to use this shop again when I go to the neighborhood.

IQOS Store Umeda (Osaka) - Store Information, Reviews and Reputation

The Umeda store is located 750 meters or about a 9-minute walk from Umeda Station. While other stores are relatively close to the station, the Umeda store feels a bit far away when walking.

The Umeda store also has a lounge, where Icos members can get free coffee and other items.

IQOS Store UmedaReviews and Reputation (excerpts) of

word of mouth 5.0 ★★★★★
I was able to go in without an appointment. The store is clean and easy to get into, even for young people and women who are not used to smoking. They were kind enough to help me with an equipment problem. I also used the member's lounge for the first time and found it to be a great place to enjoy a wide variety of unique drinks for free, more than you would find in a bad coffee shop. The Corona service was available, the stay was less than 20 minutes, and the cups were paper cups. I would use this lounge again in the future when I have to wait for a while.

word of mouth 5.0 ★★★★★
I came to the store for repair because the plate-like inside of the IQOS stick broke off, but it was no longer manufactured and was replaced by ILUMA. I gave up on it being a consumable and bought ILUMA because it was a ¥2000 discount campaign. The staff was smiling and helpful. I'm sure they'll change the model again in the future.

IQOS Store Shinsaibashi (Osaka) - Store Information, Reviews & Ratings

The Shinsaibashi store is located 550 meters from Osaka Namba station, about a 6 minute walk from the station, and is a store I frequent often to smoke my Icos while eating gelato on hot days.

The staff was very kind and I highly recommend everyone to visit this store.

IQOS Store ShinsaibashiReviews and Reputation (excerpts) of

word of mouth 5.0 ★★★★★
IQOS user-friendly spot where you can get sample cigarettes and enjoy drinks, food, and gelato. If you go once a week, you can accumulate coins and get closer to platinum. The food and beverages offered are great, and it's a better deal than going to a café. If you have about 1,000 more Coins, you can get it 3-4 times!

word of mouth 5.0 ★★★★★
The staff member who was in charge of the project gave us a detailed explanation of the advantages and disadvantages in an easy-to-understand manner! I was quite satisfied with the service, even though I only stayed for about 10 minutes. If I have any further questions, I will contact Mr. Yamatsuka. Thank you very much.

IQOS Store Hiroshima (Hiroshima, Japan) - Store locations, reviews and ratings

The Icos Store Hiroshima is located 300 meters from Tatemachi Station, about a 4-minute walk.

The Hiroshima store has a café attached to it and, like other stores, served alcohol after 6:00 p.m. However, please note that alcohol service has now been suspended due to the issuance of priority measures to prevent the spread of the disease.

IQOS Store HiroshimaReviews and Reputation (excerpts) of

word of mouth 5.0 ★★★★★
I went to inquire if it was possible to repair my iQOS3 because it was only charging for one charge. As a result, I was told that it could not be repaired, but I was able to try coffee and the new iQOS products while waiting. The staff was very helpful and made me feel comfortable.

word of mouth 4.0 ★★★★☆
This was my first visit to an icos store. I had been wanting to visit the store for a while, but never got around to it, but finally did. I made an appointment to come back in 30 minutes to kill some time. A woman served me and she was very attentive. I ended up buying some optional parts for my Icos, even though I had no intention of buying them. But I'm glad I stopped by! I had a great time. I plan to stop by again and see them again.

IQOS Store Fukuoka (Fukuoka, Japan) - Store locations, reviews and ratings

The Fukuoka store is located 260 meters from Tenjin Station, about a 2-minute walk. According to reviews and other information, the Fukuoka store can be opened without a reservation on weekdays, such as during the daytime.

It is nice to be able to get in right away when I suddenly feel like going. I have never been to Fukuoka, so I would like to visit this store once when I go sightseeing.

IQOS Store FukuokaReviews and Reputation (excerpts) of

word of mouth 5.0 ★★★★★
I had a symptom that only one of my Iqos duo3's could be charged, and other stores said they could not repair it, so I went to purchase an Irma, but they said they would take a look at it before doing so, so I waited and to my surprise it was fixed. The staff here is quite good.

word of mouth 5.0 ★★★★★
The staff is affable, courteous, kind and very comfortable.
There is a cafe on the second floor, where members can enjoy various flavors and sip tea.

Reservations are recommended if you are going to an IQOS store!

During normal times, you can stop by in passing and get in, but when a new product has just been released or during a campaign, it is recommended that you make a "reservation".

All of the Icos stores are quite crowded, and on weekends when events are involved, you may need to make a reservation to get in.

Reservations can be made easily from the official Icos website, so keep that in mind!

Official Icos website - Icos Store Reservation Page

Summary of Icos retailers

We summarized the reviews and ratings of all the icos stores, and found that the Sapporo store had the highest rating, while unfortunately only the Hiroshima store had a rating below 3.5.

The only reviews that have lowered the rating are from those who were assigned to staff with poor customer service attitudes, so I guess the higher rated stores have better trained employees.

I have been to Ginza, Harajuku, Umeda, and Sendai (closed), and they all provide pleasant service, so basically you can rest assured.

You may make new discoveries as the friendly store clerks teach you about various things.

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