Recall of defective products begins as Glow Hyper X2 is resold. They're offering replacements for those who purchased before the sales were stopped!

Good evening,Heated cigarette blogger Genki (@MOQLOG_JP)It is.

I started writing in the morning because I will be home late today.

Now, with any luck...resalehas begunGlow Hyper X2However, the launch was postponed for about two months, and the users of the product mentionedReport a DefectFrom the following, it is likely that some sort ofproduct defectI guessed that there was a I guessed that it was.

Then I am wondering about the treatment of the initial lot I have on hand, and whether it is safe to continue using it?

I'm curious.

I was bothered by this and then I received a call from BAT, so I will share it with you.

Please refer to the following section for information on how to respond when you have not been contacted.

Glow Hyper X2 to be re-released! Release date and price summary

Launch of Glow Hyper X2 Postponed

Glow Hyper X2The original release date of the "Summer of July 21" was the summer of.

The new model has attracted a lot of attention for its drastic design change from the previous model, and so much effort has been put into it that they went to the trouble of holding a presentation of the new model.

However, about a week after the pre-sale, the release was postponed.

The resale has already begun on September 20, but around that time, there were a smattering of worrisome posts, mainly on Twitter, that the device was getting unusually hot and that it was not smoking because of an error.

Possible product defect in Glow Hyper X2

Glow's official website did not announce that the "release postponement" was due to a product defect in any way, and the following comment was posted.

In an effort to provide a more satisfactory experience for our customers, we are currently updating the device based on feedback we received from customers during the initial sales phase of the product.

https://www.discoverglo.jp/

However, it is not normal for a product that was scheduled to go on sale in a big way at convenience stores and other retailers after a pre-sale to be postponed for two months because of a minor update.

In other words, I personally found a fair level of defects? I expected this to be the case.

Then I was wondering about the initial batch of products, and if I don't have to recall these? I wondered if we had to recall the initial batch of products, and then I got a call about this product exchange! That's how it happened.

Glow Hyper X2 has a problem? Review Summary

Product Exchange Notice from Glow Officials

The product replacement was notified by a message on line on July 21.

For customers who have purchased glo hyper X2
We are pleased to announce that the hyper X2 update (hereafter referred to as "the update") is available to you free of charge!We are in the process of sending out the updated version. We are in the process of shipping the order, so please be patient for the arrival of the updated version.
We apologize for the inconvenience,When you receive the updated version, please use the return kit (enclosed envelope) to return the hyper X2 you purchased.
*Excerpts from messages received on line

Again, it does not state whether there was a problem or not, only that the update was made based on input and feedback from those who purchased the device in the initial stage, and that the updated version will be sent free of charge to those who purchased the device in the initial stage, so they should send back the device in the initial stage.

We had a few questions, so we have also asked our customer center to confirm this matter.

What we confirmed with the Customer Center

As stated, although the return is not a must, we would like it to be returned if possible, as it is in a difficult-to-use condition..

Note that replacements will not be shipped until October or later, so do not inadvertently buy something just because it does not arrive easily.

Contacted through purchase history.

The initial batch of Glow Hyper X2 was only available in the Glow Online Shop and Glow Store, and it was a nice decision to postpone the launch before the convenience store launch.

In the case of purchases at the Glow Store, the product is registered as is, and the online store is also forced to register the product, so we were able to track who had purchased the product.

This notice is being sent to those who have already registered their products, so those who have purchased the product through Mercari or other means, or received it from a friend, have not received it.

This is one of the advantages of product registration.

Glow Hyper X2 review article

If you have made a purchase and have not been contacted

If you have the Glow Hyper X2 registered in your Glow account but have not received any communication like this one, or if you have any other concerns such as the following, please refer to the following.

• I have not been contacted even though I have already registered my product.
• Replacement item has not arrived.
• Questions or concerns about exchange handling

BAT has gone out of its way to create a dedicated number to handle this matter!.

We have compiled a list of all the questions we asked about the exchange response, but if you still have some concerns or questions, you can contact the call center.

Glow Hyper X2 initial lot replacement summary

The following bullet points summarize the contents of this article.

• People who purchased X2 before sales were postponed have been contacted about a free replacement.
• Free replacement items will be shipped out sequentially starting in October.
• Return is not a must, but it will cause inconvenience, so please return it if you can.
• If you have not been contacted or have not received a replacement, contact the special call center.

I received this notice on September 21, the day after the resumption of sales.

If possible, I wanted it the day before, not the day after. I know that not a few people bought the same color on the 20th, so that is the only negative point.

Although the reason for this matter is wrapped in an ostentatious manner, I am relieved to hear that they will "recall" and "replace the product free of charge".

If you are like me and bought an early lot, you should quit using it for a while and have it disposed of when a replacement arrives.

postscript

The family has become much more attached to the baby "canary snake" that we recently started buying, and it has now become an idol in our home.

Just the other day, I was asked if a larger cage would be better for my reptiles. I was asked to buy a cage for reptiles that cost 8,000 yen.

Well, it's a small price to pay for the money I spend on tobacco related items.

First of all, the year is over! We will do our best to keep them!

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