Icos 3 blade snapped off! Icos' generous service that I noticed when it broke. Here is the process of getting it replaced.

Good evening, this is Gen-chan, whose diet is not working.

We are planning a giveaway project in the near future, so we hope you will look in on us from time to time.

Now, for this entry.IQOSのdefectthe timessupportwas wonderful and I would like to share it with you!.

When a blade breaks, here is the process of getting the unit replaced.

The blade of my Icos 3 snapped off (sweat).

It was mid-September, I was trying to smoke a heat stick as usual, and it was stinging a bit.

I know you all know that heat sticks can be hit or miss, but I thought it was a regular thing, and I clicked the heating button on the holder.

It should have started blinking white, but the red light came on and I thought it was not charged, so I took out the heat stick and put it in the charger....

I looked in the holder and found that what should be there was not there.

Yes,Heating bladeis gone exactly as it was,heat stickI was stung when I saw the (laughter).

I've heard a lot about it breaking while cleaning, but I never thought it would break just by sticking a heat stick in it.

How is that possible?

IQOS CARE PLUS

This service, which I recall was a paid service not too long ago, applies to products purchased and registered on or after January 1, 2018.

This is the main benefit of product registration, and it provides three supports.

I was going to call the customer center, but it was late at night and I decided to do the exchange online.

This was extremely convenient, and the response was terribly fast, I was amazed.

Flow of exchange

The exchange application was easy and quick.

Furthermore,The speed with which the product is delivered to you the next day!

To be honest, up until a few years ago, the support for Icos was at the level of "the worst" and I never heard anything good about them, such as no phone connection and reluctance to exchange,This online service is awesome!.

The process from application to receipt and return of the product is described for your reference.

It's crazy easy, so if you have a glitch, do it!

It's odd that I'm writing now about a story that broke in mid-September...it was too late to apply in the first place.

I had an image that the exchange procedure was a hassle because of my past experience, and I thought it was OK because I was going to buy a DUO anyway and I had other IQOS that I wasn't using....

But when the DUO arrived and I was ready to review it, I realized that I couldn't write a review without an IQOS3, so I decided to apply for one in a hurry.

And then it arrives the next day....great service, this.

Thanks to you, I was able to write an article about DUO, and it's a good thing because it's a brand new one.

I'm sure,If you are like me and think it's "somewhat" a hassle, you should definitely use this service because it's very easy and you can really receive your order the next day!.

This speedy response is impressive!

First, you should register your product when you buy it.

As I always write in my blog, I was able to take advantage of this benefit all because I had registered my product.

To be honest, I had very little experience with device breakage,assuranceI had never realized how great it was, but I learned how important it is in this case!.

This is not only true for Icos, but also for the Plume and Glow series!.

As a precision instrument, it is inevitable that it will malfunction, and since it is used so heavily every day, there is always the possibility that it will be dropped.

As long as you register your products properly, they will provide you with more support than consumer electronics manufacturers, so please be sure to register your products when you buy a new device.

postscript

Probably the Dantotsu user base in terms of the number of defects and the Icos that use the blade heating method are by far the most common.

In this sense, I also thought that this amazing support system helped to build a fan base.

This may be something that only those who have experienced it can understand, but it made me think that Icos is as good as it gets.

The number one position in the industry is not a given.

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