Where Are Ploom Shops? The 3 Officially Announced Stores and How They Differ from Ploom STAND

2026-10-1 price revision: list by brand and annual cost difference

The Ploom Shops verifiable in JT's 2026 official announcements are the 3 stores in Ginza, Nagoya, and Namba

The old article’s “12 locations nationwide” referred to its 2023 information. The manufacturer’s announcements in 2026-6 and 10 list the 3 stores above, while a separate official announcement states that the Tenjin store would close on 5-7. The services available also differ from those of Ploom STAND and ordinary retailers.

Find current locations: The 3 Ploom Shop stores

store	Verifiable manufacturer information
Ploom Shop Ginza	Listed in the 2026-6 and month 10 announcements
Ploom Shop Nagoya	Listed in the 2026-6 and month 10 announcements
Ploom Shop Namba	Listed in the 2026-6 and month 10 announcements

Source:JT announcement dated 2026-6-30, ,JT announcement regarding products released in 2026-10. This article cross-referenced the store names listed in those announcements. For same-day operating status and addresses of each store, please check 'Store Locations' on theOfficial Ploom Store List.

Ploom STANDs, which handle devices and products, are also available nationwide, but they have different roles from Ploom Shops as outlined below. The officially announced “3 stores” do not refer to the total number of all sales locations across the country, including STANDs and regular retail stores.

Differences between Ploom Shop, STAND, and general retailers

Counter type	Differences shown in official store guides
Ploom Shop	In-store services such as after-sales support Check each store's guide for details
Ploom STAND	No reservations / No trial smoking No repair or maintenance reception
Other selected tobacco retailers	Product availability and trial smoking vary by store No repair or maintenance reception

Source:Notes for each counter type on the Official Ploom Store List(verified 2026-10-20). For example, even if you request troubleshooting at a STAND inside an electronics retailer, it will not necessarily provide the same reception as a Ploom Shop. When you have a specific inquiry, please check the counter type in addition to the store name.

Not every branch of the same electronics retail chain or Don Quijote has a Ploom STAND. Check the branch names in the official list. Even a listed counter does not guarantee stock of every tobacco variety or device color.

Tenjin store closed on 2026-5-7: Do not confuse it with STAND locations in Fukuoka

JT's announcement dated 2026-3-10states that Ploom Shop Tenjin closed on 2026-5-7. Please do not use the Tenjin store address, business hours, or cafe perks remaining in the older article as current visitor guidance.

The current official list also includes Ploom STAND locations in the Fukuoka area. Ploom Shop Tenjin and a STAND whose name includes Tenjin, such as one inside a retail store, are different counters. Do not assume that the closed Shop’s services moved to a STAND unchanged.

Cafe information has also changed since 2023

In itsannouncement dated 2025-11-28, JT announced that the cafe areas in Ginza, Nagoya, and Namba would be renewed on 12/1. Menus from the time of the old article's visit and past free drink allowances by membership rank cannot be used as current service information.

That announcement also lists the addresses Ginza 4-3-5, Sakae 3-30-28 in Naka-ku, Nagoya, and Namba 3-7-19 in Chuo-ku, Osaka. However, that was announced in 2025. When visiting, please re-verify the address, business hours, and terms of use for each store from thecurrent store list. We also do not treat past limited-time drinks or giveaways as currently ongoing.

About the old 2023 article on 12 stores: History and unverified closing dates

The original article was published under 2023-7-3 and covered counters in Sapporo, Sendai, Ginza, Tokyo Station, Shibuya, Toranomon, Yokohama, Nagoya, Namba, Hiroshima, Tenjin, and Narita Airport. The 3 stores mentioned in the current manufacturer announcement differ from those in the original article in terms of both timing and locations.

This time, we did not verify each and every closing date of the former stores other than the Tenjin store. We have not concluded that they closed on a specific day merely based on their absence from the current list. Please be especially careful not to treat airport duty-free areas and lounges with the same operating hours and eligibility as regular shops in the city.

The long third-party reviews from the previous version and the previous member rank-based free drink chart have been removed from the main text to avoid confusion with current information. This update does not represent experiences of visiting each store in 2026 year.

Information to prepare before consulting and official verification links

For a device problem, check the model name and symptoms; when looking for a store, check the area and purpose separately to reduce visits to counters that cannot help. The official store page also lists Ploom customer service: 0120-108-513, 10:00–21:00, closed 12-30 through 1-4 (checked on 2026-10-20).

Official Ploom Store List ／/ Differences Between Official IQOS Stores and Service Counters ／/ Closure of the Old glo Store Network and Current Store Guide

Update log: 2026-10-20 – Verified the manufacturer’s store announcements, the closure notice for Tenjin Store, and STAND’s service area, and essentially restructured the old articles from 2023 year. The original publication date remains unchanged.

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